Information About Us.

Name of Financial Adviser: Travis Maxwell Roche HAMILTON

Address: 1 Rimu Street, Riccarton, Canterbury, 8041, New Zealand

Trading Name: TMX Limited

Telephone Number: 03 365 8625 or 027 211 9557

Email Address: travis@tmxadvice.co.nz

Licensing Info

Tony Mounce Mortgages Limited (FSP451986, trading as TMO) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice. TMx Ltd (FSP772317) is an authorised body under the Tony Mounce Mortgages Limited FAP License.

Nature and Scope of the advice

TMx Ltd provides advice to our clients about their life and health insurances. We only provide financial advice about products from certain providers:

For life insurance, we work with five companies – AIA, Asteron, Cigna, Fidelity Life, Partners Life
For health insurance, we work with four providers – Accuro. AIA, Nib, Partners Life

In providing you with financial advice, we will only consider existing term life, trauma, income protection and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.

Fees or Expenses

TMx may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the way it will be charged will be advised when the advice is provided to the client.

Conflicts of Interest and Incentives

TMx and our financial advisers receive commissions from the providers on whose products we give financial advice. If you decide to take out insurance, the provider will pay a commission to TMx and to your financial adviser. The amount of commission is based on the amount of the premium. From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. TMML monitors these registers and provides additional training where necessary. TMML performs an annual review of our compliance programme.

Complaints Handling and Disputes Resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Email: travis@tmxadvice.co.nz
Call: 027 211 9557
Write to: PO Box 29521, Riccarton, Christchurch, 8440.

When we receive a complaint:

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately
If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint
We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Ltd (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact FSCL:

You can contact the FSCL Scheme at:

Email: info@fscl.org.nz

Website: www.fscl.org.nz

Freephone: 0800 347 257

Fax: +64 4 472 3728

Write to: PO Box 5967, Wellington 6145

Duties Information

TMx Ltd, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
exercise care, diligence, and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice). This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact details

TMx Ltd FSP772317

You can contact us at:

Phone: 03 365 8625 or 027 211 9557

Email: insurance@tmxadvice.co.nz

Write to: PO Box 29521 Christchurch 8440

Information About Us.

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