Licencing information
TMx Ltd (FSP772317) is an authorised body under the Tony Mounce Mortgages Limited’s Financial Advice Provider (FAP) Licence. Tony Mounce Mortgages Limited (FSP451986, trading as TMO) is a FAP licenced and regulated by the Financial Markets Authority (FMA) to provide financial advice services.
Nature and scope of the advice
TMx Ltd provides financial advice to our clients about their life and health insurances. All mortgage enquiries will be referred to Tony Mounce Mortgages Limited our parent company. We only provide financial advice about products from certain providers:
In providing you with financial advice, we will only consider term life, trauma, income protection and health insurance, redundancy, group insurance, total permanent disability, and mortgage protection policies (if any). We will not provide advice on whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
Fees or expenses
Generally, TMx does not charge clients fees, expenses or any other amount for the financial advice services we provide. However, if your insurance policy is cancelled within 24 months of issue or amendment, and TMx is required to repay some or all of the commission received from the insurer, TMx reserves the right to charge a fee. Whether such a fee may be charged, and how it is calculated, will be confirmed by your adviser.
Conflicts of interest, commissions and other incentives
TMx Limited receives commissions from the relevant insurer if you take out a policy. The amount of the commission depends on the provider and product chosen. The commissions are shared with employed advisers (who are paid a salary and are eligible to receive incentive payments if a certain level of overall performance is achieved based on factors such as good conduct and client care, as well as meeting volume targets) and contracted advisers. Advisers who hold shares in TMx (directly or indirectly) may receive commissions indirectly in the form of drawings and dividends.
A provider may pay a fee for any referrals for fire and general insurance. From time to time, product providers may also reward us for the overall value of the business we refer to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. TMx monitors these registers and provides additional training where necessary. TMx undertakes compliance audits, and an annual review of our compliance programme is undertaken by a reputable compliance adviser.
Complaints handling and disputes resolution
If you are not satisfied with our service or financial advice, please tell us as soon as possible.
Email: feedback@tmxadvice.co.nz
Call: 03 365 8625
Write to: PO Box 29521, Riccarton, Christchurch, 8440.
When we receive a complaint:
If we are unable to resolve the complaint to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL provides a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction.
You can contact FSCL at:
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Freephone: 0800 347 257
Duties information
TMx Ltd, and anyone who gives financial advice on our behalf, are bound by duties under the Financial Markets Conduct Act 2013 to:
Contact details
You can contact us at:
Phone: 03 365 8625 or 027 211 9557
Email: insurance@tmxadvice.co.nz
Write to: PO Box 29521, Riccarton, Christchurch 8440